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Q: how do you get a refund on taobao

2 years 41 weeks ago in  Shopping - China

 
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Governor

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You need to talk to the shop owner or whoever looks after the messages that the shop gets. On the page where you bought the thing you bought there is an option to instant message the shop. It's like a chat message and they usually respond back pretty quick. And from there discuss with them what you want to do. I've had to return a few things and I've had no problem. It depends on their policy though. My issues have always been them sending the wrong thing or not shipping all my items.

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2 years 41 weeks ago
 
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Posts: 513

Governor

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You need to talk to the shop owner or whoever looks after the messages that the shop gets. On the page where you bought the thing you bought there is an option to instant message the shop. It's like a chat message and they usually respond back pretty quick. And from there discuss with them what you want to do. I've had to return a few things and I've had no problem. It depends on their policy though. My issues have always been them sending the wrong thing or not shipping all my items.

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2 years 41 weeks ago
 
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Minor Official

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write to the support and explain your situation then ask for a refund

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2 years 2 weeks ago
 
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