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Governor

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Q: What will you do with this customer?

There's a turkish customer, obviously he's just a trader and doesn't seem knowing the diffrence between a model and a toy.

 

But he does know some mould details.

 

He sent me like 100 questions a day to ask price and mould cost, mould making details, factory work information.,etc 

 

From morning till midnight and keeps push asking. Just a new customer never ordered before.

 

And I have many other works to do, honestly I do not have much time to keep answering his 100 questions in a day. If I keep spending my time to find all the answers for all his questions everyday, I wouldn't have time to deal with otehr customers.

 

What will you do in my situation? Just ignore his questions?

 

 

16 weeks 3 days ago in  General  - China

 
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Governor

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Deal with it, is that not your job?

If you don't want his custom, then ignore him. 

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16 weeks 3 days ago
 
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Emperor

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Delegate. Get someone else to do it.

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16 weeks 3 days ago
 
Posts: 1200

Governor

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Deal with it, is that not your job?

If you don't want his custom, then ignore him. 

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16 weeks 3 days ago
 
Posts: 2607

Shifu

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Congratulations. You got what you wanted. You're the sales manager now.

This is your job. And he might be worth a lot of money and hige orders. Or he may not. Hint: qualify your customer.

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16 weeks 3 days ago
 
Posts: 270

Governor

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Use the 80/20 rule. Twenty percent of your top customers will give you 80% of your sales. Concentrate on those and get rid of the rest.

Fire the guy if he takes too much of your time and concentrate on your best customers.

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16 weeks 22 hours ago
 
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