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Q: Where is my san kuai sock to save money in?
I have lost my bank card last Tuesday and my fault was not keeping some money in the secondary account. Never thought they make things complicated without feeling anything about the problem one faces. I visited the nearest branch the next morning to replace the card. The young guy asked me identity documents upon which I gave him passport, id. He blocked my previous card and was about to hand me over the new one when his phone rung up. Most probably his manager from the next cabin. Things changed in a moment, the guy confused how to save face over what he is asked to do.
I am sorry but you have to wait till next Thursday to get your new card. The precedure is different for foreigners.
Me: OK, no problem. Can you help me transfer money to my second account because I keep all the money in this one and I have vacation, need more cash on me?
I am sorry but you cannot use that money now. You can ask your friends to borrow you.
Me: I have 45K in my account and I gave you three different identity documents, punched my password and you charged 10 yuan from my account already. Don't you think its odd to ask my colleagues for money when I have that much while they need to go back home for festival?
I am sorry but I can't help you with this.
This morning went back to the bank to ask if they have got any clue. I have a trip inbound in the next couple of days. And the answer again was 'you have to wait till next Thursday'.
Can I bring the slip to another branch in another province on Thursday to get my card? Since I have to travel.
No, you only can get the card from this branch.
OK, duck off...
Now I am just curious to why the hell do they need seven days for replacing my card? Does anyone else have this kinda experience?
I am thinking to quit banking here and either keep the cash in a san kui sock or send it to my account back home. I am done with banking here...
9 years 11 weeks ago in Money & Banking - China
I tell them that I'm going to withdraw all the money from the account, and then close it... they get a little more willing to help then.
I had something vaguely similar with CMB last year, when apparently I needed to provide more ID than the passport and other work related documents I had used to open the account the year or so before. They froze my card until such time as I showed them these docs. I said "no - not going to happen - cos they froze the account first". They said it was something that the government had brought it and all banks had to do this. This was absolute crap, as my other banks didn't request this...
I got instant (well, a half+ hour or so later) access to my money - withdrawing all but the loose change.
I NEVER accept their first answer...(makes me a 'trouble-maker').
I'm not sure, which (ICBC prob.?) bank you're dealing with, buTT....I'd say 'get China Merchants Bank (Gold account with Visa/Mc logo)' for the next day card replacement. They advertise that on Gold account info slip in any CMB.
Type 'laowai friendly bank' for thread about Gold account.
thefidu881:
The problem isn't with the accounts rather the incompetent people out there as the hotline of that BC told me that I can replace the card at the same time. They just want me to learn a lesson... I have a CMB normal account as well. Both BC and CMB sent me invitation messages to get a CC as my accounts are quite stable since a year or so. I didn't need one until november last year when my CC from back home got expired. I gave it a thought, went to the bank, was asked for about 7 different docs. My employer kind enough to help me with all required docs...submitted all of them and was asked to wait for 15 days.After 15 days asked the bank and the answer was, 'lowai can't get a CC'. I know the account you are talking about is quite good at times but I seriously don't want to engage myself with the banks here. I am just thinking to take all the money out of my account on Thursday once they hand me over the card. My apartment is safer than there lockers...
icnif77:
It never happened to me in China (lost), but last year CMB manager bought few things for me over the Internet with her CC card. She told me, I could get one too. I had to bring some 10 diff. docs. from the school, and after a month waiting, she told me I can't get CC, because I don't live and work in Urumqi (but in 40 km away Fuk.). However, she knew that before I applied for CC.
'R hand to the L pocket' - around the arse
Chinese never try to explain anything clearly. And they never give you options. This has happened to me before. I know all banks are different but you can try this. Try to get a new bank card with new numbers. Tell them you dont need the same bank number. Then they should be able to give you a new card right away.
Bank of China works this way. Last month my card stopped working. Magnets or something. I was expecting a week. But he said its only a week if you need the same account number. If you change it I can give it to you now. So i did, then i told my bosses the new number for salaries and it was all set. All other accounts connected to the card were unaffected.
thefidu881:
The problem is he didn't tell me the procedure before blocking my account. Now my money is locked for seven days even I have another account, cannot transfer money online. If he could have told me prior to blocking my account, it would be pretty easy for me to use online app to transfer money into my second account...just weird to see the SOPs in banking sector are still verbal.
I've had the same thing. Lost my card, provided all the documents, but your money is basically trapped until you get a new card. It doesn't make any sense. It wouldn't happen anywhere else, but this is China where logic is as elusive as clean air.
I tell them that I'm going to withdraw all the money from the account, and then close it... they get a little more willing to help then.
I had something vaguely similar with CMB last year, when apparently I needed to provide more ID than the passport and other work related documents I had used to open the account the year or so before. They froze my card until such time as I showed them these docs. I said "no - not going to happen - cos they froze the account first". They said it was something that the government had brought it and all banks had to do this. This was absolute crap, as my other banks didn't request this...
I got instant (well, a half+ hour or so later) access to my money - withdrawing all but the loose change.
I NEVER accept their first answer...(makes me a 'trouble-maker').
