Customer service? In China?

only chinese people know what foreigners like/ dislike.  chinese people no every thing. stupid foreigners, wanting something they paid for to be exactly what they asked for.

yes i asked for ice 1 time in my glass of coca cola and the ding bat told me it was cold enough and i told her i didnt ask for her opinion i just wanted ice period but it was to much for her to understand

It's always like that. Best thing is, in a restaurant, they usually won't accept to take the dish back. They made it, you EAT IT, bit*h.

I remember a few years ago asking for a gongbaojiding, but without the peanuts. She said it wasn't possible. Not adding them made it harder to make...?

I've been served half-cooked chicken more than a dozen times. I sent them back and a few times it came back again the second time still raw inside.

Why do some cooks think you can take a thick-cut frozen piece of meat, stir it around in a wok or pop it in an oven for a little while and expect it to cook all the way through to the bone?

No vinegar or lajiao, you have to go to the restaurant opened by people from Guangzhou

kar,

     Then why the hell are you wasting your money if you are not satisfied with the F***ED UP,ARROGANT service??!! :( 

They may think the dishes or foods  in their menu are best cooked with their written recipes, and they practice that and any alternatives will make the dishes they serve less authentic and possibly  turn out  poor tastes, which will hurt their professional reputation.On the other hand, the spirit of best service to the customers is to serve them the best possible, in their knowledge of the dishes they serve, whatever the recipes they apply to cook their dishes are supposed to make the best ones .That is why they are stubborn and reluctant to change the dish recipes to cope  with your demands. So it is not the aspect of bad customer service, it is the culture differences, here it seldom happens that they are asked to alternate their cooking recipes to customize their guests, and most of time, Chinese people accept the served dishes with their written recipes and are accustomed to the tastes assuming that's the way they are supposed to be. To a foreigner, who is not accustomed to the dishes with fix written recipes here, however, is expecting whatever tastes of the Chinese dishes to be in the flavor of their favorite. It is a confrontation here  that the cook or the restaurant doesn't see the alternative way to cook and serve their authentic dishes turn out wonderful to you, while they fail to understand you are from different culture who is  not localized to the Chinese food tastes or some specific dish taste, who can jump out of the box and expecting anything non- routine and new for your  individual preference, which is absolutely all right and understandable. The solution of your appeal is as simple as to prepare your dishes as you require. But that didn't happen or seemingly won't always happen, which reveals a scenic background problem to this situation- that is China's partialy or unevenly developement involving of fast-pace economy flourishment following up services.

China is contemporarily on the stage of international playing , there are so much more to improve other than just focusing on economy booming or sustainably booming  , something synchronized with the economy develpoment needs to take place to take care of the real interantional play role in the aspects of meeting foreign elements.To be a qualified international citizen or role, people need to jump out of the traditional box and open-minded with an outlook of flexibility to play a good role in the international aspects.It is not only a strategy but also an imperative practice  from top to bottom of the society  to be aware of the full scare of reform in the heart of businesses or individuals to be compatible to the international involvement. It is not winning foreigners' hearts  if you invite them here but you cannot take care of them or they cannot feel comfortable in one way or another, It is not the fact that  the foreigners are all pricks or they are problematic, Chinese business or Chinese population need to be more internationalization orientation to meet fast pace changing of economical, political, cultural situations which bring foreign elements here that have to be treated rightly.

Other than the above situations, there are always some personal or private reasons for bad services in resteraunts here, which can be a bad waitress or waiter that happens to serve you or they happen to catch up with their schudle leaving no time for your request. There are management reasons like they have a rule to follow.
When they refuse to take care of the non-well cooked dishes( raw enough not to be acceptable) or dishes with no sanitation appearance or having sanitation problems or they serve what is not in consistency with what described or pictured on the manu or ad paper, which happens, they should have no excuse for what it is and with no exclusion it is absolutely bad service and ugly business moral.what do you do with that peice of junk business, you either take them to legal punishment or just simply throw them to trashes and forget about it.
There is no way that you can pretell if it is a good resteraunt or not untill you expereince it or you are told it is by a trusted person. How to avoid to encounter a bad one is to follow the majority stream of the people as customers, usually whichever has crowded rooms, whichever won't turn out bad.

Went to a well known burger place back in the States and just wanted a burger with soda, no fries.

The girl just stared at me and asked me which combo or offer I wanted.  I repeated just the burger and a soda.   She stares at the cash machine, and then looks at me and asks if I want combo no. 1, 2. 3 or 4.  I calmly repeat that I just want a Whopper with a soda. No combo. She THEN starts looking at the menu and asks me again if I wanted No. 1 or 2.....

Eventually, the manager came up wondering what the problem was and I told her what I wanted. After repeating it twice more, they finally got is right. Meanwhile, people in line are annoyed at ME for not just "ordering a combo".

I had opposite experiences...

sometimes at hotels and restaurants They let me cook something for myself, watching carefully, and then repeating that after me next time
 

dressways is right. I work in a restaurant and most of the time the staff will even decide what the guests eat. It is incredible how in China they will not even order the food they want but be served what the restaurant staff considers good according to the price they want to pay. This is very normal when government or high positioned company employees come for dinner. Can you imagine going to a restaurant and say "I will bring 6 people for dinner tonight, please cook something for all of us. Check should be between 200 and 300". Of course, after dinner they sometimes will complain about how they didn't like this or that, the way it was cooked...etc. 

I don't know, sometimes 'not' getting what you asked for may be the best thing. I asked for an Irish coffee once, by way of pointing at a picture in a menu, and when it arrived I found it was just cold coffee, without an ounce of whiskey in it, covered in foam cream and topped with a cherry tomato.

Chrsit we used to order subway until we gave up cause EVERYTIME we specified "ONLY MAYONAISE" it would come with every sauce on the menu. 

Just lazy idiots.

I have a totally different experience with ordering food in China.

My Chinese is still pretty awful, i've only been here for 7 months. But I'm the adventurous type, and sometimes I step outside my comfort zone (ie. the noodle shops I usually haunt), and I may do something different, like try to order fast food.

Three of the four times I've tried to go to KFC, I have pointed, said, in decent Chinese, "I want this one", and been met with blank stares. One time it was a breakfast sandwich. I pointed. I said, I want that one. The girl stared blankly for a second, then told me they had no sausage. I said fine, I will have the one with bacon. She took my order and messed off. Then came back and babbled at me in quick, wild Chinese for two minutes and I didn't understand a damned word of it. I told her so. I said I was hungry and I want to eat something, so please just feed me. She got her manager. The manager babbled at me in Chinese. I was going to be late for work. I left.

Another time I went to one of those "Lemon Workshop" fast food spots. I go there sometimes to get the fish tofu on a stick (which is totally delcious). This time I wanted some lemonade, which I do know how to ask for in Chinese. I was at the end of the line. I waited. Everyone got their orders and left. Then it was just me and the four staff. Instead of looking at me or coming near, they all got busy cleaning things. I said "Hey, I'm thirsty, can I have some lemonade?". One girl looked. Blank stare. Back to cleaning.
I tried again. "Excuse me, I would like some lemonade, please."
Two blank stares. I said "Fuck this", and took off.

On the other hand, I seem to have a knack for walking into restaurants and noodle shops and non-chain bubble tea shops and getting exactly what I ask for with no confusion. I guess the chains employ the same types of idiotic societal dregs that they do back home, too.